Nonviolent Communication
Say what you need without blame, and hear others without defensiveness.
Marshall Rosenberg was an American psychologist who founded the Center for Nonviolent Communication and taught his method in many countries, including in conflict zones. He died in 2015.
Rosenberg taught communication through observations, feelings, needs and requests, with empathy for others' needs.
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Say what you need without blame, and hear others without defensiveness.